Frequently Asked Questions

What type of businesses do you host?

Website Hosting in Canada by Thought Media is available to any and all doing business within Canada. Our customers include small startups, to large scale multi-national corporations with Canadian offices.

How does your 30-Day Money Back Guarantee work?

If you’re not satisfied with your website hosting in Canada, simply login to your account and navigate to ‘My Services’ and ‘Request Cancellation’ anytime within the 30-day period and we will provide a full refund. Note: this does not include website migration fee(s) if previously charged.

Can I run an online store - E-Commerce Business?

Absolutely! Many Canadian Web Hosting customers are running online e-commerce stores. Whether it’s a simple business site or a full fledged online store, you can do it here. We also offer premium graphics and website design services.

How can I accept payments through my website?

Let us help your business get setup with an online payment processor. We will guide you through the process of signing up and connecting your bank account with an e-commerce payment processor. We work closely with your business to get the best possible rates!

Can I get my website listed in Google?

Certainly, once you create your site, simply post your URL to Google’s free site submission page. Otherwise your website will index automatically when Google crawls it typically within 1-2 weeks.

Does Web Hosting by Thought Media include phone support?

Does Web Hosting by Thought Media include phone support?

What Happens if I go over the allocated maintenance time?

If you have made a Website Maintenance request and it requires more time than available on your plan.. Our team notifies you if you are approaching the maximum allocated hours for the month, and suggests to either purchase add-on maintenance time, or wait until the cycle renews on the next month.

Do you offer discounts on graphic or website design if I have hosting?

Yes of course! We love creating awesome website designs, stunning custom graphics, and animated videos for our clients! Request your Free no obligation Needs Analysis today!